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NinjaOne Monthly Service Report Template for MSPs

A comprehensive monthly summary of all IT service activities, ticket volumes, resolution metrics, and SLA performance for your MSP clients.

What's Included

Executive Summary
Ticket Volume & Trends
SLA Compliance Metrics
System Uptime Statistics
Top Issues & Resolutions
Patch Management Status
Recommendations & Next Steps

Why NinjaOne MSPs Need a Monthly Report

Monthly reports are the backbone of client communication. They demonstrate the value you deliver, justify your fees, and build the trust that drives long-term retention. Without them, clients only notice IT when something breaks.

NinjaOne (NinjaRMM) Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around NinjaOne's data exports.

NinjaOne is best for: MSPs who prioritize a clean, modern interface and best-in-class endpoint management, and already have a separate PSA.

How to Use This Template

Export your ticket and performance data from your PSA/RMM tool
Fill in the executive summary with key highlights and wins
Populate the metrics sections with actual numbers from the reporting period
Add your recommendations and planned work for the next month
Review with your team, then send to the client stakeholder

How to Export Ticket Data from NinjaOne

To populate this report template with real data from NinjaOne (NinjaRMM), follow these steps to export your ticket data:

Navigate to any Ticket Board in the NinjaOne console
Click the Export icon at the top of the board
Select Export — data downloads as CSV matching the current view
For formatted reports: go to Reporting > New Summary Report > Ticketing
Alternatively, open a single ticket, click the ... menu, and export

API alternative: REST API with OAuth2 auth. Endpoints for devices, organizations, tickets, alerts, and software inventory.

Why NinjaOne MSPs Need This Report

Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF.

This template fills the gap by providing a professional, client-ready monthly service report format that you can populate with data exported from NinjaOne (NinjaRMM).

NinjaOne Strengths

Best-in-class modern UI — technicians are productive within hours
Superior patch management across Windows, macOS, and Linux
Built-in remote access eliminates need for third-party tools

Reporting Limitations

No built-in PSA — relies entirely on third-party integrations like ConnectWise or Autotask
Reporting lacks flexibility for custom client-specific formats

Create Your Report Online

Import your ticket data, customize in your browser, export professional PDF. Free, no sign-up, data stays local.

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NinjaOne Monthly Report FAQ

How do I export monthly report data from NinjaOne?

Navigate to any Ticket Board in the NinjaOne console. Click the Export icon at the top of the board Select Export — data downloads as CSV matching the current view See the full export guide above for detailed steps.

Does NinjaOne have built-in client reporting?

Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF. This template complements NinjaOne's built-in reporting by providing a professional, client-ready format that non-technical stakeholders can easily understand.

Can I automate this monthly report with NinjaOne?

NinjaOne's built-in automation can schedule data exports, but assembling a professional client-facing report still requires manual formatting. This template handles the presentation layer — you provide the data. NinjaOne also offers REST API with OAuth2 auth. Endpoints for devices, organizations, tickets, alerts, and software inventory.

How often should I send monthly reports?

Send them within the first week of each new month, covering the previous month's data. Consistency matters more than perfection — clients value predictability.

What metrics should I highlight?

Focus on ticket resolution time, SLA compliance percentage, system uptime, and any security incidents. These are the numbers your clients care about most.

Should I include technical details?

Keep the executive summary non-technical. You can include a technical appendix for IT-savvy contacts, but most client stakeholders want business outcomes, not server logs.

How long should a monthly report be?

Aim for 3-5 pages. Enough to demonstrate value, short enough to actually get read. Use charts and visuals over dense text.