Report Info
Executive Summary
▼
vs Last Month
Top Issues
▼
| Issue | Count | Resolution | Status |
|---|
Recommendations
▼
| Priority | Recommendation | Impact | Timeline |
|---|
Planned Work Next Month
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Monthly Service Report
IT Managed Services Performance Summary
| Prepared for | Acme Corporation |
| Prepared by | Your MSP Company |
| Reporting Period | March 2026 |
| Date | April 1, 2026 |
| Account Manager | Account Manager |
📊
Executive Summary
Section 1
Total Tickets
142
▼ 8% vs last month
Avg Resolution
3.2h
▲ Improved 16%
Target: < 4h
SLA Compliance
98.2%
Target: 95%
System Uptime
99.97%
Target: 99.9%
This month saw continued improvement in service delivery metrics across all key areas. Ticket volume decreased 8% while average resolution time improved by 15%, reflecting the positive impact of our new automated triage system deployed last month.
Monthly Ticket Breakdown
| Metric | This Month | Last Month | Status |
|---|
Tickets by Category
✅
SLA Compliance
Section 3
| SLA Metric | Target | Actual | Compliance | Status |
|---|
🔒
Patch Management & Security
Section 5
Patch Compliance
96%
Target: 95%
Critical Patches
100%
Applied within 48h
Security Incidents
0
No incidents this month
🔍
Top Issues & Resolutions
Section 6
| # | Issue | Count | Resolution | Status |
|---|
💡
Recommendations & Next Steps
Section 7
| Priority | Recommendation | Expected Impact | Timeline |
|---|