Kaseya VSA / BMS Report Templates for MSPs
Free, professional report templates designed specifically for MSPs using Kaseya. Export your data, fill in the template, and deliver polished client reports in minutes.
About Kaseya VSA / BMS
Kaseya VSA provides remote monitoring and management (RMM), endpoint management, and IT automation for MSPs of all sizes.
Key integrations: Kaseya VSA, IT Glue, QuickBooks, Xero, BrightGauge, Datto BCDR, Huntress, Azure AD
How to Export Data from Kaseya
Steps to export your ticket data for use with our report templates.
- In BMS, navigate to Reports > Service Desk
- Select the report module and report name
- Set date filters and click OK to generate
- Export to CSV from the report view
- For VSA ticket data, use Reports > Custom Report > Export
Kaseya at a Glance
| Pricing | Quote-based, starting ~$35/user/month. BMS Express, Pro, and Enterprise tiers. Claims 66% cheaper than competitors. |
| User Base | 50,000+ MSP and SMB customers across 170+ countries |
| Best For | Cost-conscious MSPs who want an all-in-one platform and prefer one vendor for everything. |
| API | REST API (V2) with Swagger documentation. Bearer token authentication. |
| Built-in Reporting | 23 built-in Service Desk reports. myITReports series covers MTTR, initial response, same-day closes, and revenue per asset. |
All Kaseya Report Templates
8 report templates optimized for Kaseya workflows and data exports.
Monthly Service Report
A comprehensive monthly summary of all IT service activities, ticket volumes, resolution metrics, an...
- Executive Summary
- Ticket Volume & Trends
- SLA Compliance Metrics
Quarterly Business Review
A strategic quarterly review template covering business alignment, IT roadmap, budget planning, and ...
- Business Alignment Review
- Quarterly Performance Summary
- Budget vs. Actual Analysis
SLA Compliance Report
Track and demonstrate service level agreement compliance with detailed uptime, response time, and re...
- SLA Overview & Targets
- Uptime Performance
- Response Time Metrics
Ticket Analysis Report
Deep-dive analysis of support ticket patterns, categories, resolution efficiency, and workload distr...
- Ticket Volume Overview
- Category Breakdown
- Priority Distribution
Security Assessment Report
Comprehensive security posture assessment covering vulnerabilities, patch status, threat detection, ...
- Security Posture Overview
- Vulnerability Scan Results
- Patch Compliance Status
Billing & Usage Report
Transparent billing breakdown showing service utilization, license consumption, project hours, and c...
- Billing Summary
- Service Utilization Breakdown
- License & Subscription Usage
Client Onboarding Report
Structured onboarding documentation covering asset inventory, network topology, access credentials, ...
- Client Overview & Contacts
- Asset Inventory
- Network Topology Map
Incident Response Report
Post-incident documentation template covering timeline, impact assessment, root cause analysis, and ...
- Incident Summary
- Timeline of Events
- Impact Assessment
Why Kaseya MSPs Need Better Reports
Kaseya provides powerful data management and automation capabilities, but its built-in reporting often falls short of what clients expect to see. Standard exports are technical, dense, and not designed for executive-level communication.
These templates bridge that gap. They take the data you already have in Kaseya and present it in a format that builds client trust, demonstrates your value, and supports strategic conversations about IT investments.
Whether you need a quick monthly summary or a comprehensive quarterly business review, each template is structured around the metrics and workflows specific to Kaseya environments.