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NinjaOne Billing & Usage Report Template for MSPs

Transparent billing breakdown showing service utilization, license consumption, project hours, and cost analysis for MSP client accounts.

What's Included

Billing Summary
Service Utilization Breakdown
License & Subscription Usage
Project & Ad-Hoc Hours
Cost Comparison (Month-over-Month)
Upcoming Renewals
Cost Optimization Suggestions

Why NinjaOne MSPs Need a Billing Report

Billing transparency prevents disputes and builds trust. When clients understand exactly what they're paying for and see the value delivered, renewal conversations become effortless.

NinjaOne (NinjaRMM) Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around NinjaOne's data exports.

NinjaOne is best for: MSPs who prioritize a clean, modern interface and best-in-class endpoint management, and already have a separate PSA.

How to Use This Template

Export billing data from your PSA and accounting system
Break down charges by service category with clear descriptions
Highlight any changes from previous billing periods
Flag upcoming license renewals or contract milestones
Include cost optimization suggestions to show you're on their side

How to Export Ticket Data from NinjaOne

To populate this report template with real data from NinjaOne (NinjaRMM), follow these steps to export your ticket data:

Navigate to any Ticket Board in the NinjaOne console
Click the Export icon at the top of the board
Select Export — data downloads as CSV matching the current view
For formatted reports: go to Reporting > New Summary Report > Ticketing
Alternatively, open a single ticket, click the ... menu, and export

API alternative: REST API with OAuth2 auth. Endpoints for devices, organizations, tickets, alerts, and software inventory.

Why NinjaOne MSPs Need This Report

Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF.

This template fills the gap by providing a professional, client-ready billing & usage report format that you can populate with data exported from NinjaOne (NinjaRMM).

NinjaOne Strengths

Best-in-class modern UI — technicians are productive within hours
Superior patch management across Windows, macOS, and Linux
Built-in remote access eliminates need for third-party tools

Reporting Limitations

No built-in PSA — relies entirely on third-party integrations like ConnectWise or Autotask
Reporting lacks flexibility for custom client-specific formats

Download This Template

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NinjaOne Billing Report FAQ

How do I export billing report data from NinjaOne?

Navigate to any Ticket Board in the NinjaOne console. Click the Export icon at the top of the board Select Export — data downloads as CSV matching the current view See the full export guide above for detailed steps.

Does NinjaOne have built-in client reporting?

Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF. This template complements NinjaOne's built-in reporting by providing a professional, client-ready format that non-technical stakeholders can easily understand.

Can I automate this billing report with NinjaOne?

NinjaOne's built-in automation can schedule data exports, but assembling a professional client-facing report still requires manual formatting. This template handles the presentation layer — you provide the data. NinjaOne also offers REST API with OAuth2 auth. Endpoints for devices, organizations, tickets, alerts, and software inventory.

How detailed should billing reports be?

Detailed enough that a client can understand every line item, but organized so they can skim the summary. Use categories and subtotals.

Should I include hours worked for flat-rate contracts?

Yes. Even on flat-rate, showing the hours demonstrates value. If you delivered $15K of work on a $5K contract, the client should know.

How do I handle billing disputes?

Proactive reporting prevents most disputes. If one arises, use the report as documentation. Detail-level backup turns a confrontation into a quick resolution.

When should billing reports be sent?

With the invoice or within 2 business days after. Never make clients wait — delayed billing reports create anxiety and erode trust.