NinjaOne Incident Response Report Template for MSPs
Post-incident documentation template covering timeline, impact assessment, root cause analysis, and remediation steps for MSP-managed environments.
What's Included
- Incident Summary
- Timeline of Events
- Impact Assessment
- Root Cause Analysis
- Containment & Recovery Actions
- Lessons Learned
- Prevention Recommendations
Why NinjaOne MSPs Need a Incident Report
How you handle incidents defines your reputation. A thorough incident report demonstrates accountability, shows your technical depth, and turns a negative event into proof of your value.
NinjaOne (NinjaRMM) Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around NinjaOne's data exports.
NinjaOne is best for: MSPs who prioritize a clean, modern interface and best-in-class endpoint management, and already have a separate PSA.
How to Use This Template
- Document the timeline immediately while details are fresh
- Assess business impact in terms the client understands (downtime, data, revenue)
- Conduct root cause analysis using the 5 Whys method
- Detail all containment and recovery actions taken
- Propose specific preventive measures with implementation timeline
How to Export Ticket Data from NinjaOne
To populate this report template with real data from NinjaOne (NinjaRMM), follow these steps to export your ticket data:
- Navigate to any Ticket Board in the NinjaOne console
- Click the Export icon at the top of the board
- Select Export — data downloads as CSV matching the current view
- For formatted reports: go to Reporting > New Summary Report > Ticketing
- Alternatively, open a single ticket, click the ... menu, and export
API alternative: REST API with OAuth2 auth. Endpoints for devices, organizations, tickets, alerts, and software inventory.
Why NinjaOne MSPs Need This Report
Two report styles: Summary (visual charts) and Data Table (up to 20 columns). Templates savable as Favorites. Export to CSV or PDF.
This template fills the gap by providing a professional, client-ready incident response report format that you can populate with data exported from NinjaOne (NinjaRMM).
NinjaOne Strengths
- Best-in-class modern UI — technicians are productive within hours
- Superior patch management across Windows, macOS, and Linux
- Built-in remote access eliminates need for third-party tools
Reporting Limitations
- No built-in PSA — relies entirely on third-party integrations like ConnectWise or Autotask
- Reporting lacks flexibility for custom client-specific formats
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