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N-able Monthly Service Report Template for MSPs

A comprehensive monthly summary of all IT service activities, ticket volumes, resolution metrics, and SLA performance for your MSP clients.

What's Included

Executive Summary
Ticket Volume & Trends
SLA Compliance Metrics
System Uptime Statistics
Top Issues & Resolutions
Patch Management Status
Recommendations & Next Steps

Why N-able MSPs Need a Monthly Report

Monthly reports are the backbone of client communication. They demonstrate the value you deliver, justify your fees, and build the trust that drives long-term retention. Without them, clients only notice IT when something breaks.

N-able N-central Built-in online reports plus optional Report Manager add-on with 50+ pre-built branded stock reports across network, security, patch, and help desk categories. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around N-able's data exports.

N-able is best for: Larger MSPs managing complex, multi-tenant environments who need enterprise-grade automation and patching.

How to Use This Template

Export your ticket and performance data from your PSA/RMM tool
Fill in the executive summary with key highlights and wins
Populate the metrics sections with actual numbers from the reporting period
Add your recommendations and planned work for the next month
Review with your team, then send to the client stakeholder

How to Export Ticket Data from N-able

To populate this report template with real data from N-able N-central, follow these steps to export your ticket data:

Navigate to Reports and select the desired report
Complete parameters and click View Report
Click Export at the bottom, select CSV format
For dashboards: Analytics > Dashboards, click ellipsis > Export as CSV or XLSX
Note: Data Export must be enabled in Admin Console first

API alternative: REST API (V2) with OAuth2 auth and Swagger documentation. Also supports legacy SOAP API.

Why N-able MSPs Need This Report

Built-in online reports plus optional Report Manager add-on with 50+ pre-built branded stock reports across network, security, patch, and help desk categories.

This template fills the gap by providing a professional, client-ready monthly service report format that you can populate with data exported from N-able N-central.

N-able Strengths

Enterprise-grade scalability for massive multi-tenant deployments
Most powerful patching engine in the RMM space
Deepest automation with layered policy inheritance (Organization > Customer > Site > Device)

Reporting Limitations

Scheduled reports are forced to run at 3 AM with no custom scheduling
Complex initial setup; overpriced for smaller MSPs

Create Your Report Online

Import your ticket data, customize in your browser, export professional PDF. Free, no sign-up, data stays local.

Open Report Editor Download DOCX

N-able Monthly Report FAQ

How do I export monthly report data from N-able?

Navigate to Reports and select the desired report. Complete parameters and click View Report Click Export at the bottom, select CSV format See the full export guide above for detailed steps.

Does N-able have built-in client reporting?

Built-in online reports plus optional Report Manager add-on with 50+ pre-built branded stock reports across network, security, patch, and help desk categories. This template complements N-able's built-in reporting by providing a professional, client-ready format that non-technical stakeholders can easily understand.

Can I automate this monthly report with N-able?

N-able's built-in automation can schedule data exports, but assembling a professional client-facing report still requires manual formatting. This template handles the presentation layer — you provide the data. N-able also offers REST API (V2) with OAuth2 auth and Swagger documentation. Also supports legacy SOAP API.

How often should I send monthly reports?

Send them within the first week of each new month, covering the previous month's data. Consistency matters more than perfection — clients value predictability.

What metrics should I highlight?

Focus on ticket resolution time, SLA compliance percentage, system uptime, and any security incidents. These are the numbers your clients care about most.

Should I include technical details?

Keep the executive summary non-technical. You can include a technical appendix for IT-savvy contacts, but most client stakeholders want business outcomes, not server logs.

How long should a monthly report be?

Aim for 3-5 pages. Enough to demonstrate value, short enough to actually get read. Use charts and visuals over dense text.