N-able Monthly Service Report Template for MSPs

What's Included

• Executive Summary
• Ticket Volume & Trends
• SLA Compliance Metrics
• System Uptime Statistics
• Top Issues & Resolutions
• Patch Management Status
• Recommendations & Next Steps

Why N-able MSPs Need a Monthly Report

Monthly reports are the backbone of client communication. They demonstrate the value you deliver, justify your fees, and build the trust that drives long-term retention. Without them, clients only notice IT when something breaks.

N-able N-central Built-in online reports plus optional Report Manager add-on with 50+ pre-built branded stock reports across network, security, patch, and help desk categories. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around N-able's data exports.

N-able is best for: Larger MSPs managing complex, multi-tenant environments who need enterprise-grade automation and patching.

How to Use This Template

1. Export your ticket and performance data from your PSA/RMM tool
2. Fill in the executive summary with key highlights and wins
3. Populate the metrics sections with actual numbers from the reporting period
4. Add your recommendations and planned work for the next month
5. Review with your team, then send to the client stakeholder

How to Export Ticket Data from N-able

To populate this report template with real data from N-able N-central, follow these steps to export your ticket data:

1. Navigate to Reports and select the desired report
2. Complete parameters and click View Report
3. Click Export at the bottom, select CSV format
4. For dashboards: Analytics > Dashboards, click ellipsis > Export as CSV or XLSX
5. Note: Data Export must be enabled in Admin Console first

API alternative: REST API (V2) with OAuth2 auth and Swagger documentation. Also supports legacy SOAP API.

N-able Strengths & Reporting Limitations

N-able Strengths

• Enterprise-grade scalability for massive multi-tenant deployments
• Most powerful patching engine in the RMM space
• Deepest automation with layered policy inheritance (Organization > Customer > Site > Device)

Reporting Limitations

• Scheduled reports are forced to run at 3 AM with no custom scheduling
• Complex initial setup; overpriced for smaller MSPs

Build Your N-able Monthly Report Online — Free

Skip the manual formatting. Our free browser-based editor turns your N-able ticket export into a client-ready PDF in minutes. No sign-up. No upload — your report data never leaves your browser.

1. Export your tickets from N-able as a CSV (see the export steps above).
2. Import into the editor — it auto-detects your columns and calculates the KPIs for you.
3. Edit & export PDF — add your logo and company name in the browser, write a short summary, and send it to your client.

Columns the editor auto-detects

Ticket ID, Priority, Status, Created Date, Resolved Date, Category, and Time Spent (optional). It fuzzy-matches the column names in common N-able exports, and you can remap any column by hand if a header doesn't match.

What your clients actually want to see

Not a raw ticket dump — the editor surfaces the few metrics non-technical stakeholders care about: total tickets handled, average resolution time, SLA compliance, and system uptime, wrapped in a plain-language executive summary that frames the month's work as business value.

🔒 100% client-side. Don't take our word for it — open DevTools → Network tab → import your CSV → you'll see zero uploads of your report data.

N-able Monthly Report FAQ