Atera Ticket Analysis Report Template for MSPs
Deep-dive analysis of support ticket patterns, categories, resolution efficiency, and workload distribution to optimize MSP service delivery.
What's Included
- Ticket Volume Overview
- Category Breakdown
- Priority Distribution
- Resolution Time by Category
- Recurring Issues Analysis
- Technician Workload Distribution
- Efficiency Recommendations
Why Atera MSPs Need a Ticket Analysis
Ticket analysis reveals patterns your team might miss in daily firefighting. It helps you identify recurring issues to fix permanently, balance technician workload, and make data-driven staffing decisions.
Atera Preset reports for hardware, ticketing, patches, and technician overview. Custom analytics (Explore) only on Power tier and above. However, these built-in reports are typically designed for internal operations — not for client communication. This template bridges that gap with a professional, client-ready format structured around Atera's data exports.
Atera is best for: Small MSPs and solo technicians who want simple setup with unlimited device management at a flat per-tech price.
How to Use This Template
- Export ticket data from your PSA for the analysis period
- Categorize tickets by type, priority, and resolution method
- Identify the top 5 recurring issues and their total time cost
- Analyze technician utilization and identify bottlenecks
- Generate recommendations for process improvements
How to Export Ticket Data from Atera
To populate this report template with real data from Atera, follow these steps to export your ticket data:
- Navigate to the Reports tab in the Atera console
- Select Ticketing Summary or Customer Tickets Overview
- Set the date range and client filters
- Click Export and choose CSV or Excel format
- Note: full ticket history requires per-ticket API calls
API alternative: REST API with Swagger V3 documentation. X-API-KEY auth, 700 requests/minute limit.
Why Atera MSPs Need This Report
Preset reports for hardware, ticketing, patches, and technician overview. Custom analytics (Explore) only on Power tier and above.
This template fills the gap by providing a professional, client-ready ticket analysis report format that you can populate with data exported from Atera.
Atera Strengths
- Per-technician pricing with unlimited devices — most predictable cost model
- AI Copilot auto-resolves up to 85% of L1 tickets
- Fastest setup: cloud-native, no on-prem, single-pane for RMM+PSA
Reporting Limitations
- Reporting lacks customization depth compared to enterprise tools
- Bulk CSV export of tickets is not available from the web UI — requires Reports or API
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